The Customer Service Representative provides an excellent customer experience for potential and existing customers including: . Responding to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures. * Processing changes to existing accounts and policies • Scheduling appointments with existing or prospective customers for the agent • Performing daily administrative functions to assist the agency • Reviewing of of existing coverages and may advise customers regarding policy options • Quoting policy premiums complying with underwriting guidelines

Please send resume to grammonagency@amfam.com